Home : Modules : Customer Helpdesk

Customer Helpdesk Form

• Complete form fields for more specific information to attend customer problems
• Tickets are posted according to deparments, support products and services
• Upload additional files as attachments
• Notify administrator, department users/agents of new tickets posted by the public
• Easily keep track of support issues and communication

View & Reply Support Tickets

• Use different search criterias to list and search for tickets
• View messages and post reply to ticket using canned messages
• Upload file attachments
• Set ticket status and type for ticket management
• Attach file to replied ticket message

Support User/Agent & Department

• Create multiple support users or agents
• Agent can view, edit, and reply to support tickets
• Create multiple departments for different support issues and assign the agents to handle them

Customizable Helpdesk Form Fields

• Customize Department, Ticket Priority, Product, Order Number fields to be optional
• Create different of support products and services

Integrate with FAQ Support

• Integrate with FAQ Support for users to search for quick solutions in the knowledge base
• Helpdesk ticket content can be added directly as FAQs

Anti-Spam With Image Verification

• Secure your customer helpdesk form from being spammed by bots
• Requires both the GD library and FreeType library

Easy-to-Use Management

• View, edit and reply tickets, support products, fields, departments
• Create canned texts for various departments
• Auto email piping
• Personalize notification email when ticket is posted, replied or closed
• Time zone settings and CSS

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