Outsourcing FAQ:

• What kinds of projects are usually outsourced to WEB DESIGN SOLUTIONS INC.?
  • We have worked with various customers who have outsourced projects ranging from documentation to post rollout maintenance including
    • Technology feasibility studies / Prototyping
    • Requirements capture, design and documentation
    • Project Implementation
    • Productization (full product from concept to roll out)
    • Maintenance
    • Enhancements
    • Testing & Quality Control / Analysis
• Does outsourcing mean losing control over the entire project?
  • web Design Solutions takes over the responsibility of completing the project with a specified requirement set, budget and schedule defined in the contract. But that does not mean that the customer loses all control and visibility on the project.
    
    There are key phases in a project where customer involvement is mandatory such as requirement finalization / changes, project planning, reviews of work products (optional), acceptance testing, and schedule.
    
    To ensure visibility periodic status reports are sent and status / milestone meetings held. The customer is also free to audit the development process at WEB DESIGN SOLUTIONS INC. at any point of implementation to ensure that the contractual terms are followed.
    
    web Design Solutions will also sign a Non-Disclosure Agreement (NDA), to protect your intellectual property and maintain confidential information. This is normally part of the project development contract.
• How can I save money by outsourcing my work to WEB DESIGN SOLUTIONS INC.?
  • Savings are dependent on various factors such as:
    • Type of work
    • Volume and duration of work
    • Technologies involved
    • Whether you contract us directly or through a third party
    Over all, the cost of getting your software developed by WEB DESIGN SOLUTIONS INC. will be cheaper by 30 - 50% even after including your overheads. This is an indicative figure and does not apply equally to all cases.
• Can I be sure that the charges are fair and the project is being done properly?
  • Customers are welcome to be involved in every stage of the project implementation. In fact we positively insist that you get involved. The following is our process to ensure transparency and visibility:
    • Project Plan & Schedule given at the start
    • Under normal circumstances, any changes are possible only with your approval
    • Project Status Reporting on a weekly basis
    • Major activities during the week
    • Reasons for deviations if any
    • Planned activities for the next week
    • Issues (if any)
    • Proposed changes in commitments (if any)
    • Anticipated risks
    • Online Monitoring
    Our customer can review all the work products and track the project progress, risk, quality and cost. For large products or in special cases we provide our customer an onsite coordinator for daily and closer interaction (charged at actuals).
• Who are your main customers?
  • WEB DESIGN SOLUTIONS INC. has customers from around the globe operating in different verticals like Automation, Security, Consumer Electronics, Life Science, Automotive, Networking and enterprise solutions. In case you are interested in knowing more about specific domains and customers, please mail us at mail@webdesignoutsource.net
• What is the language of communication with your team members?
  • We speak and write English fluently. We also have engineers on our team who are fluent in Japanese, German and French.
• Do you have any experience with complex software projects?
  • Yes, we have developed business critical software solutions that with hundreds of thousands of lines of code, hundreds of man-years, and team sizes ranging up to 50.
• How can you prove that your software is of high quality and reliability?
  • Quality is the prime objective of our workflow. We implement Software Quality Assurance (SQA) processes that addresses the quality assurance needs at every phase of the development cycle. This ensures that every solution that we deliver matches customer expectations. In addition, & evaluated at CMM-Level 5 & CMMI-Level 5
    
    The Quality team tracks that the project and ensures that it conforms to specified / expected processes, procedures, and standards.
• Can you provide me an initial technical proposal?
  • WEB DESIGN SOLUTIONS INC. will provide you a technical proposal specific to your project based on initially available documentation.
• Can we have long-term cooperation?
  • Yes. We are open to long-term contracts / relationships. In fact, it is the preferred mode of working with our larger customers. WEB DESIGN SOLUTIONS INC. operates exclusive development centers with dedicated staff and infrastructure for many organizations. We have a customer retention rate approaching 90%.
• How big is your team?
  • WEB DESIGN SOLUTIONS INC. employs 25+ software engineers at its development facilities in India. In addition. The engineers are experienced in multi-cultural, multi-lingual work environments.
• Can you continue doing my project from any stage?
  • Yes, we do undertake projects from any stage, though we prefer involvement starting at an early stage.
• How do you monitor the time spent on a project?
  • The project schedule and plan is submitted for your review up front. Details of deployment and effort will be included in our weekly status reports. In turnkey projects that we usually execute, the customer need not worry about the effort deployed since he / she needs to pay only the original contracted amount.
• Do I need supply project managers?
  • All our projects include project management. We have a staff of senior project managers with wide ranging experience who are capable of handling complex projects. Many of them are MBAs / PMPs.

Website Maintenance FAQ:

• How will page changes be counted?
  • Changes are counted per page, not per change within a page.
• What if I find a typo or a formatting error?
  • Re-work of this nature is not considered a page change and will be fixed immediately. Rewording of text is considered a page change. Please make sure that you are happy with the text before you send it.
• What is included in a text change?
  • Sentences or paragraphs of text on a single page. This includes removing entire text and replacing it with current text. Changing text on several pages, such as changes to navigation bars, are not considered a single text change. Such changes will be quoted.
• If I change my mind and want to add or change text to the same page later that month, how does this work?
  • Your additional change will be considered a new page change.
• If I don't use my number of page changes this month will they carry over to next month?
  • No. Page maintenance is not cumulative.
• I need new images. Does this count toward maintenance?
  • Usually no. Images come in different sizes and shapes. Designing an image takes much longer than simply replacing text. If you need new images or want an image changed, ask us. There may be times that we can use your page maintenance to cover the image design.

Website Design FAQ:

• What can a website do for me?
  • The answer to this question is neither short nor easy. With a little research and thought you can find hundreds of reasons, but there are a few general statements that may help you realize your needs. First a website can reach millions of people that might not otherwise be available. Second, customers can view products, services, or whatever you want to share from the comfort of their own home. No matter what type of business you are in, their are ways to grow and make money on the web for you.
• Why does it matter how it looks as long as it works?
  • When you recieve a visitor to your site, they will instantly percieve the quality of your services or products. The first impression a customer or potential customer gets depends on the appearance of your website. A visitor will be interested and explore your site if it is appealing and easy to navigate. You are marketing yourself and your business to the world over the Internet and it is important to show your best.
• I do not think a website will do anything for me, am I right?
  • No, many people overlook the various products, services, or business processes they can include on a website. Any communication or interactions that happen within your business can be made easier and more effecient by the web. Your business will save money and time while appealing to a much greater audience, the world.
• I have heard that my website can be a place to help my employees do their jobs, is this true?
  • While most businesses view the Internet as an opportunity to expand their sales through traditional e-commerce, few people are aware of the opportunities of increasing efficiency and reducing expenses. Placing business processes, especially those done daily, on the internet is possible for all types of businesses.
• So, I want to establish a strong presence on the Web. But where do I start?
  • The four easy steps we provide below will guide you in the direction of a professionally designed, developed and marketed Web site.

    Step One: Domain Name (URL) Registration -- This is the address people will use to access your Web site (www.yourcompany.com). Once you have determined that the URL you wish to use is available, the cost to register a name is anywhere from $8.00 to $35.00 per year. A domain name needs to be renewed every year.

    Step Two: Design of the Web Site -- This is where the look, feel, and content of the Web site are determined and created.

    Step Three: Hosting Your Web Site on a Web Server -- This is basically where you rent space on a computer that is always connected to the Internet. Price will vary, depending on the amount of disk space you will have and the connection to the Internet.

    Step Four: Marketing Your Web Site -- You should be thinking about the marketing of your Web site as it is being designed. The content of the site needs to reflex the search terms if you want your site to appear on search engines.

Hire Programmers FAQ:

• What is the skill set of web designers & programmers?
  • Depending on your requirements, we can accordingly provide resources which are fairly skilled in those areas. Typical skill set of programmers can be ASP.NET, PHP, MY SQL, MS SQL, ORACLE, Visual Basic, Visual C++, Java, etc... while for designers, it can be HTML, DHTML, Dream weaver, Photoshop, Flash, etc...
• Is hiring a team cheaper or getting a fixed price project to be executed will be cheaper?
  • Hiring a team can be a lot cheaper if the project requirements are not clear and are subtle to changes.
    
    However if the requirements are clear, you can go for a fixed price quote so that you can finish the projected in a fixed timeline. If you are expecting any repeat business/work, it is advisable to hire a team.
• I am not sure how many hours will my project take to execute. In that case how do I determine how many hours should I buy?
  • In that case, you can always send us your requirement specification. We will analyze your needs and shall give you a fixed price for the project once the scope of work is freezed and then shall accordingly ask you to buy the number of hours.
• What is the startup process?
  • You need to first decide how many hours you will be needing for your project and need to accordingly make the payment. We will hire / allot from our pool of resources to you who will be working solely for your work that will be assigned by you.
• How can I utilize my pending hours if my project gets completed before schedule?
  • Since you buy hours on monthly basis at the time of hiring a resource, it is possible that either a project can finish before time or after time.
    
    Your un-utilized hours can be used effectively by using it for next month. It will be carry forwarded provided the number of hours does not exceed 50.
    
    Also we do not charge for extra hours to the tune of 15% of the total hours if the project lasts a little long then the number of hours you bought.
• If I want to hire a team of two web designers and two programmers, can I form two separate team having a web designer & a programmer in each team working on different projects?
  • Yes, definitely. Once you decide that you will be needing two designers and two programmers, its upto you on how to utilize them to the maximum. You can form a team of two each and if you wish, you can also shift a designer/programmer from one team to another.
• How can I get the progress report of the work assigned by me?
  • Your team will be asked to send a daily report in which they will be mentioning the milestones achieved on that day, what were the technical problems that are solved and which one requires R & D.
• What if the programmer or a designer is slow in his work and takes more time to finish the work?
  • Generally this does not happen since the milestones are decided based on mutual understanding between you and your team. Also you are updated daily by way of status report.
• How safe will my business concepts, information, etc... be?
  • When you decide to hire a person/team, we ask the resources to sign a Non Disclosure Agreement. All the work that is done/executed, all the source files, etc... will be your property only and under no circumstances, your data/information is disclosed.
• What happens if the person working on my project suddenly quits your company?
  • Every employee has a one month's notice period before quitting the company. The project manager (Yes, every programmer working for you has a project manager who is continuously monitoring the programmer), immediately assigns a new person to you team. The project manager also ensures that the new person gets all the background knowledge of the project and becomes productive ASAP. All this is transparent to you.
• What if the hired employee leaves? What about the knowledge transfer?
  • Our company policy gives us flexibility to cope up with the above situation. All the employees are required to give a month's notice before resigning. During that course of time, a competent replacement is arranged by us for easy knowledge transfer so that your project/work does not suffer and is executed as per the schedules.
• If I am not satisfied with the work, can I change my designer/programmer?
  • Generally it will not happen. However if such circumstances do come, we will arrange for the replacement.

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