6 Ways To Get Valuable Feedback From Your Website Visitors And Customers

You can learn many things you didn't know about your website by getting valuable feedback from your visitors and customers.

Some of your visitors may think it's too hard to navigatethrough your web site. Some may think that you have too may links onit. Some may even want to see who is the person behind the website.Some visitors may even think that there are not enough payment optionson your site.

What ever they think about it, knowing these types ofimportant information can improve your products/services, website, andother valuable information that may help your website be moreeffective.

Below are six ways you can use to get valuable feedback from your website visitors and customers:

1. Stay in contact with your visitors on a regular basiswho have actually left you their name and email address. You can dothis by offering them the chance to subscribe to your e-zine for free.Just make sure that they see where they can subscribe. After everysale, follow-up with the customer to see if they are satisfied withtheir purchase.

2. Use surveys and questionnaires regularly to improveyour business. Offer visitors free stuff for filling up your surveysand questionnaires. Create a pop up window or a link that they canclick on so that it is easier for them to fill out the form. Althoughsome people won't even bother to fill out the form, some will do. Thiswill be very valuable for you and your website.

3. Go on any online forum and subscribe to it. When yougo on, ask other webmasters to take a look at your site and leave anyfeedback about it. I have done this in the past and it has been veryhelpful.

4. Make it easy for your customers and visitors tocontact you if they choose to. Make sure to offer them as many contactmethods as possible. Allow them to contact you by e-mail. Hyperlinkyour e-mail address so customers won't have to type it.

You can also offer them a toll free number so that they cancall you and give you some feedback about your website, the productsthat they purchased, or just any comments that they may have.

5. Create an online forum for your visitors andcustomers. Let them chat with each other. Once in a while, ask them fortheir feedback. Many will reply back to you since you are the moderatorand they know you by now.

You can regularly moderate this forum to see what your visitors and customers are saying about your business in general.

6. Offer your website visitors one of your onlineproducts or services from your web site at no cost to them. It could beweb designing, an e-book, search engine submission, etc.

In return, ask them to fill out a short survey about your website. Ask them if they find it is easy to navigate. Ask them what theythink about the color. What they think about the price of the productor service etc.

You could use a couple or all of the ways listed above to getsome valuable feedback from your visitors and customers. These aren'tthe only ones. In fact, there are many more ways, but these are themost common ways to get feedback from your website visitors andcustomers. You can always come up with your own ideas. You just need toput your mind into it.

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