Does a real person answer your web host's phone?

Have you ever had a pressing emergency situation and thencalled the only person able to save your neck, only to be have yourcall answered by an answering machine?

Frustrating is not quitethe word to use to describe the situation. But the truth of the matteris that this is exactly the situation with many web-hosting services.Ridiculously, even as web sites have rapidly developed to incorporatethe very latest state-of-the-art technology in all aspects includingareas like billing and marketing, the back bone of web site management,namely web hosting has mainly remained in the stone age.

Webhosts have been mostly small one-man operations run as a hobby fromsome basement somewhere on a part time basis. Although this is changingas more and more serious ecommerce web sites emerge. However, it hasnot been changing quite fast enough.

A lot of hard work andinvestment goes into generating traffic to web sites. Imagine all thathard won traffic being unable to log in just because of some minortechnical problem that makes the site inaccessible. And then to makematters worse, you have to leave your problem with some answeringmachine not knowing when you will be able to get some attention to yourcrisis.

It is quite welcome that some web hosts these days,apart from having their phones being answered by real people, alsooffer multiple options for people to get in touch with them. Some hostseven now have a new feature on their web sites where a client can sendan instant message to their technician's pagers. Now that is what Icall service.

And about time too. The number of people whoselivelihoods directly depend on the performance of web sites is rapidlyrising these days and it is only proper that good service and supportservices are offered by web hosting companies.

Luis Perez works for a web host whose phones are answered by real people.

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